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CLUSTER AGENT-ANSWERS-CUSTOMER · 26 ENTRIES · EARLIEST ENTRY 2026-09-03

AI e-commerce support agents

This cluster covers AI customer support agents for e-commerce that handle policy questions, order and refund queries, and escalate or route issues through tools or messaging. The dated history before the index start is too thin to read a shape from, with only two dated entries. Among traction leaders, FreightOS leads with 7 stars, followed by return-risk-agent (4 stars) and poisoned-pages (2 stars).

Entry timeline

ENTRY TIMELINE

OCT 2025: 2AUG 2026: 1SEP 2026: 18OCT 2026: 5
OCT 2025OCT 2026

Each bar is the month a member carries, which is a creation date where the source published one and a crawl date otherwise. Nothing in the index was found before 11 August 2026, and coverage broadened sharply on 14–15 August, so a bar from then on reports how much we found that month, not how much was built; an earlier bar reports how far back a member's own source dated it — not how long we have been watching.

Members by activity

Activity signals, not revenue.

Build origin · 1 ai-built · 1 hand-coded · 18 unlabelled

Operator · 13 hobby · 1 indie · 1 open source · 5 unlabelled

Two labels per entry, never collapsed into one: how it was built, and who stands behind it. Counted over the 20 listed below. Unlabelled means nothing has decided yet — not that the answer is small.

  1. 01poisoned-pages2★18 days—hobbySupport agent that answers from a knowledge base and resists prompt-injection attempts while processing simulated refunds and emails.
  2. 02FreightOS6★1 mo—hobbyAI customer service agent for logistics that handles order queries, shipment tracking, and knowledge retrieval.
  3. 03shopify-customer-support-agent1★17 days—hobbyAI customer-support agent for Shopify stores that answers product, policy, and order questions and escalates to humans.
  4. 04ecommerce-support-agent1★8 days—hobbyE-commerce support agent that handles customer requests, applies return policies with citations, and escalates risky cases to human agents.
  5. 05return-risk-agent4★1 moliveAI agent that scores the risk of return abuse for e-commerce orders.
  6. 06wakeel0★3 days—hobbyAI customer-support agent that handles bank card-dispute claims by searching policies and transaction records and requiring human approval before refunds.
  7. 07MercuryDesk0★16 days—hobbyAI customer support agent for e-commerce that answers policy questions, handles orders and refunds, and routes requests through built-in tools.
  8. 08ai-rag-knowledge-base0★20 days—hand-codedhobbyAI customer service agent that answers product and policy questions and handles order and refund queries.
  9. 09veridian-it-agent0★24 daysliveAI service desk agent that resolves employee IT requests by retrieving corporate policies, enforcing rules, and managing support tickets with source attribution.
  10. 10AI-Ticket-Operations-Agent0★11 days—ai-builthobbyAI agent that handles customer service tickets by answering order, logistics, and refund queries and escalating risky cases.
  11. 11refund-desk-agent0★12 days—open sourceRefund desk agent that processes refund requests and includes a human approval workflow for customer support operations.
  12. 12naaradh0★7 days—indieAI voice agent that answers commerce support calls, verifies callers, handles orders, and makes outbound confirmations.
  13. 13opsagent0★10 days—AI agent that handles customer refund requests end to end, with human approval, durable runs, and per-step cost tracking for operators.
  14. 14aura-support0★6 dayslivehobbyVoice customer support agent for an online skincare store that answers order tracking, delivery, returns, and product usage questions in real time.
  15. 15Agentic_Fulfillment_Recovery_Planner0★10 dayslivehobbyMulti-agent assistant that investigates delayed or lost orders, checks policy, and requires human approval before acting.
  16. 16ecom-cs-agent0★24 days—hobbyE-commerce customer service agent that answers common questions from FAQ and policy documents before calling a language model, with escalation to human agents.
  17. 17bank-agent-risk-lab0★18 dayslivehobbyAI customer service agent for a bank that answers policy questions from documents while evaluating safety guardrails.
  18. 18Internal-Service-Agent0★25 days—hobbyAI IT support agent that classifies employee requests, retrieves company policies, resolves simple issues, escalates difficult ones, and creates tickets.
  19. 19proofagent2★1 mo—AI agent that manages customer escalations across communication and payment tools, then verifies resolution outcomes independently.
  20. 20smart-ticket-agent0★1 mo—AI customer-support agent that answers policy questions with grounded citations and sends sensitive actions to human approval.

Ranked by traction, highest first, and paged 20 at a time — this is a window on the cluster, never the whole of it. Ties are broken by a stable id so a product cannot appear on two pages or fall between them. Browse every cluster.