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CLUSTER CUSTOMER-SUPPORT-CHAT · 13 ENTRIES · EARLIEST ENTRY 2026-09-13

Open-source customer support platforms

The cluster consists of open-source customer support platforms that unify live chat, email, and social messaging into a shared team inbox. With only one dated entry before the index start, the cluster's dated history is too thin to read a shape from—it predates the index or its members are undated. Traction leaders based on activity signal are orbytalk, ApsoraChat, and chatwoot, each with 0 stars.

Entry timeline

ENTRY TIMELINE

OCT 2023: 1MAY 2026: 1AUG 2026: 5SEP 2026: 1OCT 2026: 5
OCT 2023OCT 2026

Each bar is the month a member carries, which is a creation date where the source published one and a crawl date otherwise. Nothing in the index was found before 11 August 2026, and coverage broadened sharply on 14–15 August, so a bar from then on reports how much we found that month, not how much was built; an earlier bar reports how far back a member's own source dated it — not how long we have been watching.

Members by activity

Activity signals, not revenue.

Build origin · 2 ai-built · 3 hand-coded · 8 unlabelled

Operator · 4 commercial · 3 open source · 6 unlabelled

Two labels per entry, never collapsed into one: how it was built, and who stands behind it. Counted over the 13 listed below. Unlabelled means nothing has decided yet — not that the answer is small.

  1. 01chatwoot0★8 dayslivecommercialOpen-source customer support platform that unifies live chat, email, and social messaging into a shared team inbox for managing conversations.
  2. 02orbytalk0★8 days—open sourceOpen-source customer support platform that unifies chat, email, and social messaging into a shared inbox for teams.
  3. 03ApsoraChat0★8 days—hand-codedopen sourceOpen-source customer support platform that provides messaging, inboxes, and helpdesk features as an alternative to commercial tools.
  4. 04chatwoot-selfhosted0★9 days—hand-codedcommercialOpen-source customer support platform that provides helpdesk, live chat, and messaging across channels.
  5. 05omnidesk0★3 days—Real-time customer support platform that manages tickets, chat, presence, and read receipts for support teams.
  6. 06Karzoun Chat v30★4 dayslivecommercialCustomer communication platform that unifies WhatsApp, email, and social messages with team collaboration and ticket management.
  7. 07release-desk-chat0★1 moliveChat application that helps support teams manage customer conversations and release-related communications in one place.
  8. 08CRM0★1 mo—hand-codedopen sourceCustomer support platform that provides a shared team inbox, live chat, and helpdesk tools for managing customer conversations.
  9. 09client_desk_techvoice0★1 mo—ai-builtClient desk application that helps support teams manage and respond to customer requests from a shared inbox.
  10. 10connect-dashboard0★1 mo—ai-builtWeb dashboard that lets support teams view, manage, and respond to customer chat conversations from a single centralized interface.
  11. 11luluchat - Team Inbox0★1 moliveMobile team inbox that lets support agents read and respond to customer inquiries, resolve issues, and tag teammates for assistance.
  12. 12intercom0★2 moliveCustomer support platform that unifies live chat and email in one inbox, with a help centre, AI-assisted triage, and integrations.
  13. 13Intercom0★unknownlivecommercialCustomer communication platform for teams to manage support conversations and provide detailed assistance.

Ranked by traction, highest first, and paged 20 at a time — this is a window on the cluster, never the whole of it. Ties are broken by a stable id so a product cannot appear on two pages or fall between them. Browse every cluster.