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CLUSTER SUPPORT-ROLE-ACCESS · 22 ENTRIES · EARLIEST ENTRY 2026-08-14

Support ticket management systems

This cluster consists of web-based support ticket and service desk management systems emphasizing role-based access, lifecycle workflows, SLA monitoring, audit logging, and analytics dashboards. Six dated entries appear irregularly between October 2025 and July 2026, showing no consistent entry pattern. All three traction leaders (HelpDeskTicketing, supportops, Ticketdesarrollo) show zero activity signals, so no product stands out as a traction leader.

Entry timeline

ENTRY TIMELINE

OCT 2025: 1FEB 2026: 1APR 2026: 1MAY 2026: 1JUN 2026: 1AUG 2026: 7SEP 2026: 9OCT 2026: 1
OCT 2025OCT 2026

Each bar is the month a member carries, which is a creation date where the source published one and a crawl date otherwise. Nothing in the index was found before 11 August 2026, and coverage broadened sharply on 14–15 August, so a bar from then on reports how much we found that month, not how much was built; an earlier bar reports how far back a member's own source dated it — not how long we have been watching.

Members by activity

Activity signals, not revenue.

Build origin · 3 hand-coded · 17 unlabelled

Operator · 10 hobby · 1 commercial · 2 enterprise · 7 unlabelled

Two labels per entry, never collapsed into one: how it was built, and who stands behind it. Counted over the 20 listed below. Unlabelled means nothing has decided yet — not that the answer is small.

  1. 01CoreDesk0★16 dayslivehobbyWeb helpdesk and ticketing system that manages support incidents with role-based access, real-time metrics, and SLA tracking.
  2. 02supportops0★27 dayslivehobbyTicketing and RMA workflow tool for support teams with AI suggestions, audit trail, and live demo.
  3. 03Ticketdesarrollo0★15 days—hobbyTicket management system for support teams with role-based access, lifecycle status workflows, SLA monitoring, and full audit logging.
  4. 04itportal0★8 days—Portal for internal IT support that lets employees submit service tickets, track their status, and manage requests through a service catalog.
  5. 05one-tracking0★27 days—enterpriseMaintenance and support ticketing system with role-based workflows and a client portal.
  6. 06support-ticket-system0★16 dayslivehobbySupport ticket management web app with role-based authentication, lifecycle tracking, search, and threaded conversations.
  7. 07Jira-dashboard0★12 days—enterpriseStandalone dashboard for support teams that visualizes ticket workloads, statuses, due dates, and engineer assignments from Jira exports.
  8. 08servicedesk1★1 molivehobbyService desk web application for managing IT support tickets, tracking statuses, assigning agents, and viewing support analytics.
  9. 09TicketAudit1★1 molivehobbyOffline desktop tool that audits IT service management ticket exports for data quality and sanity issues.
  10. 10pecb0★1 mo—hand-codedInternal support desk tool for managing tickets with status transitions, assignments, due dates, and closed-ticket read-only enforcement.
  11. 11service-desk-delight0★1 mo—Service desk app that streamlines ticket management and improves the support experience for agents and customers.
  12. 12Ticket-Pilot-Render0★1 moliveTeam ticket management system with automated numbering, priorities, real-time updates, and role-based access.
  13. 13supportdesk0★1 molivehobbyCustomer support workspace where customers track requests and agents triage, assign, discuss, and resolve tickets with an audit trail.
  14. 14Ticket-system0★1 mo—Role-based helpdesk and ticket management system that connects clients, developers, and project managers with real-time updates and interactive bot notifications.
  15. 15workflow-agents0★1 mo—hobbyWeb application that manages support ticket lifecycles with role-based access, SLA tracking, attachments, and analytics dashboards for service desk teams.
  16. 16Ticketing-System0★1 mo—Web platform that manages support tickets through their full lifecycle with multi-role permissions and asynchronous audit logging.
  17. 17profferio_public0★3 molivecommercialAll-in-one service management platform combining ticketing, workflow automation, time tracking, and reporting for teams replacing separate helpdesk tools.
  18. 18ticket_management_system0★2 mo—hand-codedhobbyWeb-based IT helpdesk that manages support tickets with roles, status workflow, and analytics.
  19. 19support-desk0★2 mo—Internal IT support ticketing app that manages ticket lifecycle, priorities, status workflows, and dashboard analytics.
  20. 20ticketflow0★4 mo—hand-codedhobbyIssue tracking application with role-based workflows, priorities, and team assignments for IT teams.

Ranked by traction, highest first, and paged 20 at a time — this is a window on the cluster, never the whole of it. Ties are broken by a stable id so a product cannot appear on two pages or fall between them. Browse every cluster.